Privacy policy.

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Sensitive health information, including information about mental health.
Financial information
Employee data
Website user information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Registration with our service
To provide you with appropriate assessment and treatment for your or your child’s condition.
To take payment for our services
To meet employment law regulations with respect to employees

We also receive personal information indirectly, from the following sources in the following scenarios:

We use the information that you have given us in order to assess and treat your child and to collect payment for services.

We may share this information with your GP or your child’s school with your consent.

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@held.health or 01392 796491

(b) We have a legal obligation.

(d) We have a vital interest.

Your information is securely stored.

We keep Health records in accordance with NHS England recommendations and financial information only as long as you are provided services from us.

We will then dispose your information securely.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.